Ayupp, Kartinah; Chung, Then Hsiao - In: Journal of Industrial Engineering and Management (JIEM) 3 (2010) 3, pp. 561-575
An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation,...