Lunce, Stephen E.; Lunce, Leslie M.; Kawai, Yoko; … - In: Industrial Management & Data Systems 106 (2006) 9, pp. 1344-1358
Purpose – The purpose of this study is a comparative analysis of two electronic grocers, one success and one failure, in order to attempt to identify the critical success factors that contributed to their different performances. Design/methodology/approach – Four aspects of each company's...