Grover, Sandeep; Agrawal, V.P.; Khan, I.A. - In: Benchmarking: An International Journal 13 (2006) 4, pp. 447-468
Purpose – To represent the effect of ‘human factors in total quality management (TQM) environment’ in terms of a single numerical index by considering their inheritances and interactions. Design/methodology/approach – Various human factors affecting the TQM culture in an organization are...