Higher education institutions have increasingly been challenged in providing their core services of teaching and learning during the COVID-19 pandemic crisis. As such, many higher education institutions, if not all, have shifted towards distance learning and e-learning using learning management...

What should academic journals do when the media and communication environment changes so rapidly? Apart from the scholarly rigor, academic journals are increasingly required to respond promptly to social needs and provide preemptive agendas for social discussion. Special issues are often...

The constraint that a covariance matrix must be positive definite presents difficulties for modeling its structure. Pourahmadi (1999, 2000) [18,19] proposed a parameterization of the covariance matrix for univariate longitudinal data in which the parameters are unconstrained, which is based on...

The importance of managing dissatisfied consumers has increased because of severe competition from the introduction of new types of stores, such as online shopping. Focuses on consumers who complain directly to the offending firms because their dissatisfaction provides a firm with the...