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Search: person:"Kim, Kawon"
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Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
6
Relationship marketing
6
Customer satisfaction
5
Kundenzufriedenheit
5
Beschwerdemanagement
4
Complaint management
4
Dienstleistungsqualität
4
Gastronomie
4
Restaurant industry
4
Service quality
4
Arbeitsverhalten
3
Customer service
3
Emotion
3
Kundenservice
3
South Korea
3
Südkorea
3
Work behaviour
3
Credibility
2
Glaubwürdigkeit
2
Personality psychology
2
Persönlichkeitspsychologie
2
Theorie
2
Theory
2
Accessibility
1
Appearance
1
Arbeitsgruppe
1
Arbeitsmarktdiskriminierung
1
Asia
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Asian pear
1
Asien
1
Ausländer
1
Austauschtheorie
1
Authenticity
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Blame attribution
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Body language
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Brand management
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Business logic
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28
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English
28
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Kim, Kawon Kathy
17
Kim, Kawon
12
Baker, Melissa A.
11
Seo, Sunhee
5
DiPietro, Robin B.
4
Jang, Junghee
3
Jin, Dan
3
Jeong, Miyoung
2
Ma, Forest
2
Meng, Fang
2
Phillips, WooMi Jo
2
Rosenbaum, Mark
2
Ahn, Yoojung
1
Contreras Ramirez, Germán
1
DiPietro, Robin
1
Im, Soo Yeon
1
Kim, Woo Gon
1
König, Cornelius J.
1
Lee, Minwoo
1
Oh, Haemoon
1
Oh, Soojin
1
Park, Joohyung
1
Peterson, Randall S.
1
Ramirez, Germán Contreras
1
Rodríguez-Orejuela, Augusto
1
Rosenbaum, Mark S.
1
Stühlinger, Manuel
1
Taphuntsang, Dolker
1
Torres, Edwin N.
1
Torries, Edwin N.
1
Verma, Rohit
1
Wilhelmy, Annika
1
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International journal of hospitality management
7
International Journal of Contemporary Hospitality Management
4
The Cornell hospitality quarterly
3
International journal of contemporary hospitality management
2
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The service industries journal
2
Cornell hospitality quarterly : CQ
1
International Journal of Selection and Assessment
1
International journal of emerging markets
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Looking back, moving forward : a review of group and team-based research
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
23
Other ZBW resources
5
OLC EcoSci
1
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1
Determinants of satisfaction with imported Asian pears in the US : moderating role of Korea's country image
Seo, Sunhee
;
Kim, Kawon Kathy
;
Im, Soo Yeon
- In:
International journal of emerging markets
18
(
2023
)
12
,
pp. 5861-5879
Persistent link: https://www.econbiz.de/10014461322
Saved in:
2
Influence of customer value mind-set on affective and behavioral service outcomes : role of the scope and scale of service offerings at various touchpoints
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
Journal of hospitality marketing & management
32
(
2023
)
3
,
pp. 340-362
Persistent link: https://www.econbiz.de/10014281016
Saved in:
3
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
4
Igniting social entrepreneurial intention through entrepreneurial social framing : psychological effects of audience moral elevation and communal narcissism
Kim, Kawon
;
Ahn, Yoojung
;
Oh, Soojin
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014304069
Saved in:
5
Impact of dark patterns on consumers' perceived fairness and attitude : moderating effects of types of dark patterns, social proof, and moral identity
Kim, Kawon Kathy
;
Kim, Woo Gon
;
Lee, Minwoo
- In:
Tourism management : research, policies, practice
98
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304479
Saved in:
6
Luxury branding in the hospitality industry : the impact of employee's luxury appearance and elitism attitude
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 5-18
Persistent link: https://www.econbiz.de/10012800182
Saved in:
7
Key factors driving customers' restaurant dining behavior during the COVID-19 pandemic
Jeong, Miyoung
;
Kim, Kawon Kathy
;
Ma, Forest
;
DiPietro, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 836-858
Persistent link: https://www.econbiz.de/10013164506
Saved in:
8
Do I deserve to spend? : online social support and spending pleasure
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 152-168
Persistent link: https://www.econbiz.de/10013256786
Saved in:
9
Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon
;
Baker, Melissa A.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Saved in:
10
From overt to covert : exploring discrimination against homosexual consumers in retail stores
Rosenbaum, Mark
;
Ramirez, Germán Contreras
;
Kim, Kawon …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012434350
Saved in:
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