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Kim, Misun
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Ma, Emily Jintao
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International journal of hospitality management
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The Cornell hospitality quarterly
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person:"Kim, jisun"
(56 results)
1
When a robot makes your dinner : a comparative analysis of product level and customer experience between the US and Chinese robotic restaurants
Ma, Emily
;
Bao, Yafang
;
Huang, Leijun
;
Wang, Danni
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 184-211
Persistent link: https://www.econbiz.de/10014253097
Saved in:
2
I know you, you know me : the effects of customer empathy and employee self-disclosure on customer citizenship behavior
Kim, Misun
;
Jang, Jichul
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 23-45
Persistent link: https://www.econbiz.de/10014301936
Saved in:
3
From customers' fingertips to employees’ well-being : the impact of mobile application ordering from a job demand-resource perspective
Kim, Misun
;
Baker, Melissa A.
;
Ma, Emily Jintao
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10013556899
Saved in:
4
Work-family supportive benefits, programs, and policies and employee well-being : implications for the hospitality industry
Kim, Misun
;
Ma, Emily Jintao
;
Wang, Liang
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013482306
Saved in:
5
Feeling empowered and doing good? : a psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs
Ma, Emily
;
Zhang, Yun
;
Xu, Feng Zeng
;
Wang, Danni
;
Kim, …
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648368
Saved in:
6
When work and life boundaries are blurred : P2P accommodation hosts' work-life integration and consequences
Ma, Emily Jintao
;
Wang, Sujie
;
Wang, Danni
;
Liu, Aijing
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328050
Saved in:
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