Min, Hokey; Ko, Hyun-Jeung - In: International Journal of Production Economics 113 (2008) 1, pp. 176-192
Traditionally, product returns have been viewed as an unavoidable cost of doing business, forfeiting any chance of cost savings. As cost pressures continue to mount in the competitive logistics industry, a growing number of third-party logistics providers (3PLs) have begun to explore the...