Hekkert, Karin Dorieke; Cihangir, Sezgin; Kleefstra, … - In: Social Science & Medicine 69 (2009) 1, pp. 68-75
Patient satisfaction surveys are increasingly used for benchmarking purposes. In the Netherlands, the results of these surveys are reported at the univariate level without taking case mix factors into account. The first objective of the present study was to determine whether differences in...