Nedeljko, Kovacic; Denis, Klapan - In: Interdisciplinary Management Research 9 (2013), pp. 227-238
Quality healthcare is the subject of research and controversy for many years. On one side, it is seen as unreal and undefi ned and on the other it is seen as a term that is measurable and in some respects elusive. In any case, the existence of vast literature in the field of quality in...