This paper shows how certain management controls become more guiding than others in the management of new product development (NPD). We detail how the opportunity space within which managers maneuver NPD can be underpinned by a hierarchically arranged management control infrastructure governed...

Purpose: This paper aims to explore the role of management controls in managing heterogeneous interests during extreme situations. Design/methodology/approach: Through interviews and observations, the authors analyse the Swedish Migration Agency’s management controls and study routines during...