Reif, Julia A.M.; Kugler, Katharina G.; Brodbeck, Felix C. - In: Business Process Management Journal 25 (2018) 5, pp. 1126-1144
Purpose: Managing business processes means establishing and maintaining their regulatory power, i.e., their capacity to guide and shape the practice of users and stakeholders. The purpose of this paper is to examine how the regulatory power of standardized business processes can be established...