Kuswanto, Adi; Sundari, Sundari; Harmadi, Ashur; … - In: Innovation & Management Review 17 (2020) 1, pp. 75-85
Purpose - This study aims to analyze the effect of service quality on trust, satisfaction and loyalty by adopting two models, namely, conventional service quality model from Parasuraman and information systems (IS) success model from Delone and McLean. Design/methodology/approach - Respondents...