Purpose The purpose of the research was to develop a tool for measuring antecedents of customer aggressive behavior (CAB) in healthcare service settings, by identifying its roots in organizational and interpersonal dynamics. Design/methodology/approach Four studies were conducted. In Studies 1...

Purpose – The purpose of this paper is to examine the reasons given by nurses for working part-time; compare the work experiences, satisfactions, and psychological well-being of nursing staff working full-time vs part-time; and identify possible antecedents and sources of leverage to encourage...

Purpose – The purpose of the paper is twofold. The first purpose is to provide a synthesis of the dominant cross-cultural models and to present the more recent tri-axial model as a promising alternative that responds well to the limitation of prevailing models. Consequently, the second purpose...

Purpose – The exploratory study introduced the tri-axial model as a basic framework of cultural value to Chinese public sectors. The study tries to display value mapping of the Chinese public sectors and to examine the relationship between the identified values with organizational outcome...

Purpose – Even though both values and life roles are intensively studied topics, limited research has been conducted regarding the association between the two. In the context of the Dutch public sector, this study therefore examines how life roles and values relate to each other. Moreover, the...

Purpose – The paper aims to identify the prevailing values of the public sector in Brazil, based on the tri-axial model. The study proposes to capture the dynamics between different values axes of Brazilian public sector as well as to detect cultural differences between genders, level of...

Purpose – The purpose of the paper is to explore the values in the public sector in Italy using the tri-axial model and explore the reasons why these values are important for the Italian public sector. Design/methodology/approach – An online questionnaire was prepared in Italian and sent to...

Purpose – The purpose of this research is to identify and analyze the core values of the Peruvian public sector in the particular context of recent public management reforms. Design/methodology/approach – After distinguishing between traditional private and public sector values, the paper...