Lee, S.F.; Roberts, Paul; Lau, W.S.; Leung, Ruth - In: Managerial Auditing Journal 14 (1999) 3, pp. 136-145
Outlines the methodologies and bases used in the design of questionnaire for the investigation of quality management philosophies and strategies employed in Hong Kong organizations. The design of the questionnaire of the survey was based on people’s thinking and past experiences on quality...