Olsen, Eric O.; Zhou, Honggeng; Lee, Denis M.S.; Ng, … - In: International Journal of Productivity and Performance … 56 (2007) 7, pp. 559-582
Purpose – This study aims to address an important gap between the normative view of an integrated performance measurement system (PMS) design that assumes a clean slate and the organizational realities of a PMS design as an ongoing analysis, coordination and improvement process....