Lee, Wan-I; Chen, Chun-Chi; Huang, Yu-Bin - In: International Journal of Customer Relationship … 9 (2018) 4, pp. 44-54
In 1993, Taiwan has transformed into an aged society. Compared with general patients, older patients differ considerably in body functionality, mentally, and mobility-wise. The primary customers of medical institutions are adult patients in Taiwan, and the needs of older patients are often...