Appelbaum, Steven H.; Shapiro, Barbara T.; Danakas, Helen; … - In: Corporate Communications: An International Journal 9 (2004) 1, pp. 6-24
This case study focuses on key personnel leaving an IT firm (TT Inc.) which possesses specialized knowledge and skills that could not be replaced internally. This problem and event created a major critical knowledge gap. The individuals who left expressed dissatisfaction with the increasing...