Hellström, Andreas; Lifvergren, Svante; Gustavsson, Susanne - In: Business Process Management Journal 21 (2015) 5, pp. 1186-1203
Purpose – The purpose of this paper is to study critical practices when adopting improvement knowledge as a management innovation in a professional organization. Design/methodology/approach – This paper is based on an action research approach, in which practitioners and researchers are seen...