Saha, Asish; Hock-Eam, Lim; Yeok, Siew Goh - In: International Journal of Emerging Markets 13 (2018) 2, pp. 391-409
Purpose: The purpose of this paper is to empirically assess the efficiency (transaction efficiency, intermediation efficiency and profit efficiency) of the retail branches of a large bank and identify the driver parameters of the same. Design/methodology/approach: The authors use the...