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  • Search: person:"Lin, Shu-ping"
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Year of publication
Subject
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Dienstleistungsqualität 8 Service quality 8 Customer satisfaction 6 Kundenzufriedenheit 6 Taiwan 6 Quality management 5 Qualitätsmanagement 5 Arbeitsvermittlung 3 Employment office 3 Performance measurement 3 Performance-Messung 3 service quality 3 Beziehungsmarketing 2 IPGA 2 Industrie 2 Lieferkette 2 Manufacturing industries 2 Product quality 2 Produktqualität 2 Relationship marketing 2 Supply chain 2 1999-2004 1 AHP approach 1 AHP-Verfahren 1 Branchenentwicklung 1 Classification 1 Competition 1 Consumer behaviour 1 Corporate Social Responsibility 1 Corporate social responsibility 1 Customer service 1 Digital goods 1 Digitale Güter 1 ERP system 1 ERP-System 1 Environmental management 1 Firm performance 1 Flüssigkristallanzeige 1 Gastronomie 1 Holiday behaviour 1
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Online availability
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Undetermined 6 Free 1
Type of publication
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Article 26
Type of publication (narrower categories)
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Article in journal 13 Aufsatz in Zeitschrift 13 Case study 1 Fallstudie 1
Language
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English 16 Undetermined 10
Author
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Lin, Shu-Ping 16 Chan, Ya-hui 9 Lin, Shu-ping 7 Sheu, Chwen 7 Tsai, Ming-Chun 7 Chan, Ya-Hui 6 Yang, Chen-Lung 4 Yang, Chenlung 4 Chang, Ming Michael 2 Chen, Jason C. H. 2 Chen, Shu-Ping 2 Cheng, Ching-Chan 2 Hung, Shih-Jieh 2 Lin, Thomas W. 2 Liu, Ssu-Ying 2 Tsai, Ming-chun 2 Tsai, Wen-hsien 2 Chan, Te-En 1 Chen, Chia-hsin 1 Chen, Lu-Fang 1 Chen, Lu-fang 1 Chen, Lu-feng 1 Chen, Shu-ping 1 Chung, Cheng-wei 1 Ho, Li-hsing 1 Ho, Thao-minh 1 Hsu, Jui-ling 1 Kim, Myung Kyo 1 Lin, Shou-Yen 1 Lin, Wan-rung 1 Tsai, Wen-Hsien 1 Wang, Ming-Jye 1
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Institution
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ToKnowPress 1
Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 7 International journal of business and systems research 4 International journal of production economics 4 International journal of services technology and management 3 International Journal of Production Economics 2 Total quality management & business excellence 2 Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management 1 Health Policy 1 International journal of hospitality management 1 Journal of Money Laundering Control 1
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Source
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ECONIS (ZBW) 13 OLC EcoSci 8 RePEc 4 Other ZBW resources 1
Showing 1 - 10 of 26
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A comprehensive quality improvement model : integrating internal and external information
Tsai, Ming-Chun; Lin, Shu-Ping; Cheng, Ching-Chan - In: Total quality management & business excellence 33 (2022) 5, pp. 548-565
Persistent link: https://www.econbiz.de/10013166898
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Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung; Lin, Shu-Ping; Chan, Ya-Hui; Kim, Myung Kyo - In: Total quality management & business excellence 32 (2021) 11, pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244
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A causal model of the declaration intention of banks for suspected money-laundering transactions based on organizational commitment perspective
Chan, Te-En; Chan, Ya-Hui; Lin, Shu-Ping - In: Journal of Money Laundering Control 23 (2020) 2, pp. 403-425
Purpose: Anti-money laundering has attracted much global attention, driving banks to invest in the establishment of suspicious transaction report mechanisms for the declaration of suspicious transactions. However, very few studies discuss how to influence bank employees to proactively declare...
Persistent link: https://www.econbiz.de/10012278591
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Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis
Cheng, Ching-Chan; Tsai, Ming-Chun; Lin, Shu-Ping - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 415-429
Persistent link: https://www.econbiz.de/10011300161
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Tourism service quality improvement ; "the early bird catches the worm"
Lin, Shu-ping; Yang, Chenlung; Ho, Thao-minh - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 793-810
Persistent link: https://www.econbiz.de/10011388414
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Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis
Lin, Shu-ping; Chan, Ya-hui - In: International journal of services technology and management 16 (2011) 1, pp. 28-48
Persistent link: https://www.econbiz.de/10009314099
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Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun; Chen, Lu-fang; Chan, Ya-hui; Lin, Shu-ping - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
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Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-Chun; Chen, Lu-Fang; Chan, Ya-Hui; Lin, Shu-Ping - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 941-957
Persistent link: https://www.econbiz.de/10009335604
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Cover Image
Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis
Lin, Shu-Ping; Chan, Ya-Hui - In: International journal of services technology and management 16 (2011) 1, pp. 28-49
Persistent link: https://www.econbiz.de/10009255460
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An integrated approach for selecting corporate social responsibility programs and costs evaluation in the international tourist hotel
Tsai, Wen-hsien; Hsu, Jui-ling; Chen, Chia-hsin; Lin, … - In: International journal of hospitality management 29 (2010) 3, pp. 385-396
Persistent link: https://www.econbiz.de/10003983120
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