Elche, Dioni; Ruiz-Palomino, Pablo; Linuesa-Langreo, Jorge - In: International Journal of Contemporary Hospitality Management 32 (2020) 6, pp. 2035-2053
Purpose: This paper aims to process underlying the relationship between supervisor servant leadership and employee organizational citizenship behavior (OCB) in hotels. Specifically, it analyzes the mediating role of empathy – individual level – and service climate – group level – in the...