Yang, J.B.; Wong, B.Y.H.; Xu, D.L.; Liu, X.B.; Steuer, R.E. - In: European Journal of Operational Research 207 (2010) 3, pp. 1506-1518
The purpose of assessing past performances and setting future targets for an organisation such as a bank branch is to find where the branch stands in comparison to its peers within the bank branch network and how to improve the efficiency of its operations relatively when compared to the best...
