Lobo, Stanislaus Roque; Samaranayake, Premaratne; … - In: International Journal of Quality & Reliability Management 35 (2018) 6, pp. 1232-1252
Purpose: The purpose of this paper is to, using a quality management assessment framework (QMAF), provide a comparative analysis of quality management capabilities of organisations categorised by size and groups, based on the Australian and New Zealand Standard Industrial Classification...