This paper analyses the life cycle cost of equipment protected by both base and extended warranty policies from a consumer's perspective. We assume that the equipment has two types of failure: minor and catastrophic. A minor failure can be corrected with minimal repair whereas a catastrophic...

Purpose – The purpose of this paper is to present the choices to researchers when approaching the topic of enterprise systems from a social science perspective. Design/methodology/approach – A selected bibliography is presented, on the themes relevant to methodological choices in studying...

Increasing awareness of the complexity of the modern urban setting has led to the questioning of management approaches founded on institutional, administrative and geographical compartmentalisation. The paper develops a conceptualisation of management for responding to complex urban issues that...