Search Results - person:"Lu, Vinh"

(Re)gaining our voice : future of marketing in Australasia

Conduit, Jodie; Lu, Vinh Nhat; Veer, Ekant - In: Australasian marketing journal : AMJ ; official journal … 30 (2022) 3, pp. 168-177

Persistent link: https://www.econbiz.de/10013384434

Service Robots, Customers, and Service Employees : What Can We Learn from the Academic Literature and Where are the Gaps?

Lu, Vinh; Wirtz, Jochen; Kunz, Werner H.; Paluch, Stefanie - 2021

Purpose – Robots are predicted to have a profound impact on the service sector. The emergenceof robots has attracted increasing interest from business scholars and practitioners alike. In this article, we undertake a systematic review of the business literature about the impact of service...

Persistent link: https://www.econbiz.de/10014089102

Collective empowerment in online communities : conceptualization, scale refinement, and validation

Long Thang Van Nguyen; Conduit, Jodie; Lu, Vinh Nhat; … - In: Journal of marketing theory and practice : JMTP 28 (2020) 3, pp. 301-317

Persistent link: https://www.econbiz.de/10012483469

Enabling SMEs' learning from global value chains : linking the logic of power and the logic of embeddedness of interfirm relations

Thanyaporn Soontornthum; Cui, Lin; Lu, Vinh Nhat; Su, Jiafu - In: Management international review : MIR ; journal of … 60 (2020) 4, pp. 543-571

Persistent link: https://www.econbiz.de/10012301370

Attributions of blame for customer mistreatment : implications for employees' service performance and customers' negative word of mouth

Garcia, Patrick Raymund James M.; Restubog, Simon Lloyd D. - In: Journal of vocational behavior 110 (2019) 1, pp. 203-213

Persistent link: https://www.econbiz.de/10012059952

Effective sense-and-respond strategies : mediating roles of exploratory and exploitative innovation

Ngo, Liem Viet; Bucic, Tania; Sinha, Ashish; Lu, Vinh Nhat - In: Journal of business research : JBR 94 (2019), pp. 154-161

Persistent link: https://www.econbiz.de/10011947341

The mediating role of brand knowledge on employees' brand citizenship behaviour : does organizational tenure matter?

Long Thang Van Nguyen; Lu, Vinh Nhat; Hill, Sally Rao; … - In: Australasian marketing journal 27 (2019) 3, pp. 169-178

Persistent link: https://www.econbiz.de/10012110329

Special issue on marketing education

Brennan, Linda (ed.); Lu, Vinh Nhat (ed.); … - 2018

Persistent link: https://www.econbiz.de/10011903269

Does anger expression help or harm leader effectiveness? : the role of competence-based versus integrity-based violations and abusive supervision

Wang, Lu; Restubog, Simon; Shao, Bo; Lu, Vinh Nhat; … - In: Academy of Management journal : AMJ 61 (2018) 3, pp. 1050-1072

Persistent link: https://www.econbiz.de/10011885677

Work integrated learning in international marketing : student insights

Lu, Vinh Nhat; Scholz, Brett; Long Thang Van Nguyen - In: Australasian marketing journal 26 (2018) 2, pp. 132-139

Persistent link: https://www.econbiz.de/10011901554