Lucarelli, Caterina; Mazzocchini, Francesco James - In: Frontier topics in banking : investigating new trends …, (pp. 137-164). 2019
This chapter aims at analysing banking litigations according to a behavioural perspective. The purpose is to uncover the intensity of affection for distortions or cognitive biases suffered by customers and to do an impact assessment. In fact, perfect rationality during the decision-making...