Amer, Yousef; Luong, Lee; Lee, Sang-Heon - In: International Journal of Production Economics 127 (2010) 2, pp. 278-291
This paper demonstrates a model which uses an adaption of Design for six sigma and fuzzy logic to optimize, monitor and control the order fulfillment process in the supply chain of a global retail firm. Even though the firm has advanced SCM practices in place retail stores suffer from stock outs...