Maani, K.E.; Putterill, M.S.; Sluti, D.G. - In: International Journal of Quality & Reliability Management 11 (1994) 7, pp. 19-37
Despite a strong research output in quality in recent years, the literature is still scant in empirical studies of commonly held quality theories. Empirically investigates the operational and strategic impact of improved process quality and describes the construction of a model of process...