Kumaraswamy, Mohan; Mahesh, Gangadhar; Mahalingam, Ashwin; … - In: Built Environment Project and Asset Management 7 (2017) 3, pp. 253-270
Purpose The purpose of this paper is to present a case, with live examples from a construction industry development initiative in India, for developing a proactive construction clients charter; and a core set of key performance indicators (KPIs), as basic tools for facilitating the expectations...