Purpose: Sentiment analysis is built from the information provided through text (reviews) to help understand the social sentiment toward their brand, product, or service. The main purpose of this paper is to draw an overview of the topics and the use of the sentiment analysis approach in tourism...

Purpose: Sentiment analysis is built from the information provided through text (reviews) to help understand the social sentiment toward their brand, product, or service. The main purpose of this paper is to draw an overview of the topics and the use of the sentiment analysis approach in tourism...

A imagem dos destinos turísticos define-se como impressões mentais que se relacionam com os pensamentos emocionais e a imaginação, pertencentes a um processo de percepção onde um ou mais consumidores apresentam conhecimentos distintos sobre determinada localidade onde o turismo encontra-se...