Wever, Renee; Boks, Casper; Marinelli, Thomas; Stevels, Ab - In: Benchmarking: An International Journal 14 (2007) 6, pp. 711-727
Purpose – Widely accepted classifications of benchmarking distinguish between different levels of benchmarking. Strategic‐level benchmarking is considered to be of a higher sophistication than product‐level benchmarking. Such strategic benchmarking would be based on process information...