Marković, Suzana; Lončarić, Dina; Lončarić, Damir - In: Tourism and Hospitality Management 20 (2014) 2, pp. 155-170
The purpose – Service quality and customer satisfaction have been extensively researched in the profit sector, but are also important in the non-profit sector. Specialty hospitals and health spas operate in the non-profit sector in Croatia, but some of them try to provide a part of their...