A central tenet of much popular and scholarlyliterature is that computers -and more broadly speakingquot;information systemsquot;- bring about significant change inorganizations. Some scholars focus on changes inorganizational structure- the division of labor and itscoordination through...

This paper reports the puzzling results of a study which examined IT capital investmentand productivity at three of the largest IT user sites in the U.S. for the period 1970-1990: SocialSecurity Administration (SSA), Internal Revenue Service (IRS), and the Federal Bureau ofInvestigation (FBI)....

Previous literature on IT and productivity does not take into account differentorganizational goals and different management strategies for achieving these goals. Butproductivity and ROI relationships can easily differ as organizational goals andmanagement strategies differ. Therefore, we argue,...