Purpose – The purpose of this paper is to contribute to the prevention of the abuse of older people in residential and nursing homes, through the identification of “early indicators of concern”. Such indicators support practitioners in identifying services in which older people are at risk...

Purpose – The purpose of this paper is to explore the importance and nature of relationships of trust in care settings. The paper addresses the central question of what is it about these kinds of relationships that is associated with harm and abuse? Design/methodology/approach – The paper...

Relying on complex interdependencies between shoppers, retailers and owners, shopping centres are ideal for knowledge at management study. Retailers have been the forefront of data mining, but shopping centres have received little attention. Aspects of customer knowledge management for shopping...