Rodriguez-Arnaldo, Olga; Martínez-Lorente, Angel R. - In: The TQM Journal 33 (2020) 1, pp. 223-246
Purpose: This study has the main aim of analyzing the influence of six factors on ISO 9001 implementation: Economic Development, Exporting to Europe, Reputation, Competitiveness, Innovation and Business Sophistication. As a complement, a new factor relating to quality by country has been added:...