Jiménez-Jiménez, Daniel; Martínez-Costa, Micaela; … - In: International Journal of Quality & Reliability Management 37 (2019) 2, pp. 279-304
Purpose: Over the last few decades, some researchers have analysed the role of total quality management (TQM) as a precursor of innovation. However, the relationship between TQM and organisational innovation remains unclear and contradictory. The purpose of this paper is to provide a framework...