Zayas-Mateo, Ronny Alexander; Martínez-Lorente, Ángel … - In: Measuring Business Excellence 25 (2021) 3, pp. 287-299
Purpose: ISO 9001 is applied by hundreds of thousands of companies throughout the world. For this reason, its effect on company results has been extensively studied. However, the results of those studies are inconclusive and sometimes contradictory. More in-depth research, with a new approach,...