Franceschini, Fiorenzo; Galetto, Maurizio; … - In: International Journal of Quality & Reliability Management 25 (2008) 5, pp. 452-465
Purpose – ISO 9000 and ISO 14000 standards certification is a phenomenon involving over the years a larger and larger number of companies and organizations. Looking at the empirical data, it is observed that the phenomenon is close to saturation in many countries. In Italy, on the other hand,...