Financial capability is a crucial component in ensuring individuals can achieve financial wellbeing now and in the future. This paper explores the relationship between psychological factors and financial capability, and consequently proposes a new hybrid model of financial capability leveraging...

Adequacy of self-assessment of household preparedness for retirement is a vital issue. Whether or not there is, however, a gender difference with self-assessments is an unexplored area. While a tendency exists to over-estimate desirable behaviour or favourable outcomes, results show that...

Financial literacy levels are the focus of increasing concern around the world. One way in which financial literacy is gained is via intergenerational transfer from one's parents and grandparents, but it is unknown to what extent this is occurring. This paper reports the results of a series of...

Banks in New Zealand have been putting substantial efforts into trying to attract and retain tertiary student customers for a number of years. A popular marketing strategy is price bundling, in which two or more products and services are offered at the same time at a discount. This paper reports...

It has been a common assumption by the insurance industry world-wide that households are under-insured. We examine new evidence for underinsurance using a comprehensive survey of New Zealand households and full life-cycle needs analysis. This survey is unique internationally in that it also...

Women's lack of advancement to the most senior positions within New Zealand banks has been evident for a number of years. The reason for this lack of progression has not been specifically researched in New Zealand, although it has been investigated in other countries. Aspects such as aspiration,...

Attracting customers from other banks is important for banks in markets such as New Zealand, where there is a very small proportion of the population that is unbanked. However, limited research exists to understand the expectations and experiences of bank customers in relation to how easy...