ROMAN, Teodora; MAXIM, Emil; MANOLICA, Adriana - In: Business Excellence and Management 2 (2012) 4, pp. 17-30
Quality insurance is not simply an option, but rather a duty for organisations, being a must in the relationship with the clients, the main beneficiaries of the offer, as well as in the relationship with all those having direct or indirect interests connected to its existence and functioning....