Purpose – This paper aims to illustrate the extent to which metaphors help to understand operations management research topics. Design/methodology/approach – This paper is based upon a review of the role of metaphors in organisational theory building and the use of metaphors in operations...

Purpose – The purpose of this paper is to advance thought and practice on supply chain relationship building, in the context of humanitarian logistics, drawing on lessons from leading practitioners. Design/methodology/approach – The presentations were treated like data, enabling grounded...

Clients engage consultants for many reasons, not always successfully. Based on a literature review and client and consultant interviews, this paper suggests six universal factors ‐‐ stated as testable propositions ‐‐ to help explain consulting engagement success. The factors are...