Melão, Nuno Filipe; Amorim, Marlene; Marimon, Frederic; … - In: International Journal of Quality & Reliability Management 35 (2018) 2, pp. 354-372
Purpose: The purpose of this paper is to analyze from an adopters’ perspective the European Quality in Social Services (EQUASS) Assurance standard, a certification program to implement a quality management (QM) system specifically tailored to European social service organizations (SSO)....