Mile Terziovski, Damien Power, Amrik S. Sohal - In: International Journal of Business Performance Management 4 (2002) 1, pp. 1-23
There has been a major push by firms to seek certification to the International Quality Standards ISO 9000. This heightened interest is not without problems as many managers have misunderstood the value of seeking ISO 9000 certification. A review of the literature revealed a major gap in...
