Kim, BeomCheol (Peter); Losekoot, Erwin; Milne, Simon - In: Management Decision 51 (2013) 4, pp. 781-794
Purpose – This study seeks to investigate the impact of empowerment on both organizational citizenship behavior (OCB) and average check size per customer for individual restaurant servers in the United States. Design/methodology/approach – This empirical study was designed by using three...