Ho, Sam; Mohd Hashim, Abdul Ghani Bin; Mohd Idris, Mohd … - In: The TQM Journal 27 (2015) 2, pp. 185-196
Purpose – Based on the TQM Model developed in a previous paper published at the TQMJ , the authors have a chance to test out the model in a number of firms in Malaysia through Standards and Industrial Research Institute of Malaysia (SIRIM). Furthermore, riding on the success, SIRIM has named...