Purpose: This paper aims to report the results of a study on the implementation of Lean Six Sigma (LSS) in a developing country. The purpose of this paper is to determine the barriers, critical success factors (CSFs) and implementation strategy of LSS. Design/methodology/approach: A qualitative...

This paper presents a new model developed for make‐to‐order (MTO) companies to aid in determining appropriate content for performance improvement programmes. The model has been developed using literature evidence and case‐study data from six MTO small and medium‐sized enterprises (SMEs)....