Brandl, Kristin; Mol, Michael J.; Petersen, Bent - In: International Journal of Operations & Production Management 37 (2017) 9, pp. 1246-1264
Purpose A service production system has a structure composed of task execution, agents performing tasks and a resulting service output. The purpose of this paper is to understand how such a service production system changes as a consequence of offshoring. Design/methodology/approach Drawing on...