The adequate design and management of customer contributions to a company’s services processes has become a key source of competitive advantage, as the contributions can be leveraged both operationally as well as strategically

Sell-through is a widely used performance metric in retail supply chains, but limited empirical research exists about its validity for that purpose, given its dependence on many different variables. This study analyses to what extent sell-through is influenced by fixed store attributes (e.g....

Design-oriented modelling frameworks are intended to support design practice, by helping designers to create models of specific design problems, within a class of design problems. This paper examines the development of a design-oriented framework for the design of production management systems...