Purpose – The purpose of this paper is to explore the area of process ownership and management in cross‐functional make‐or‐buy decision processes. Design/methodology/approach – Multiple case studies are used including both a longitudinal in‐depth case study and two retrospective case...

Purpose – The purpose of this paper is to investigate the nature of functional involvement in the cross‐functional make or buy decision process. Design/methodology/approach – The paper is based on literature within the areas of cross‐functional make or buy decision processes as well as...