Ruiz, Emilio; Sanchez De Pablo, Jesus D.; Muñoz, Rosa M.; … - In: South African Journal of Business Management 49 (2018) 1, pp. 1-9
Background: After carrying out an extensive literature review, it is clear that Total Quality Management (TQM) has a significant influence on many areas of companies. The development of quality management practices can lead to the generation of intellectual capital and thus become a key...